Privacy Policy

At Upkeepify, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our home maintenance tracking service.

1. Information We Collect

1.1 Information You Provide to Us

We collect information that you voluntarily provide when using our service:

• Account Information: Name, email address, password, and billing information when you create an account
• Home Information: Property details, home maintenance tasks, service records, warranty information, and related documents you choose to store
• Payment Information: Credit card details and billing address (processed securely through our payment processor, Stripe)
• Communications: Messages you send us through contact forms, support requests, or email
• User Content: Photos, notes, maintenance logs, and other content you upload to track your home maintenance

1.2 Information Collected Automatically

When you access our service, we automatically collect certain information:

• Usage Data: Pages viewed, features used, time spent on the service, and user interactions
• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience and analyze usage patterns
• Location Data: General geographic location based on IP address (we do not collect precise GPS location unless you explicitly provide it)

1.3 Information from Third Parties

• Payment Processors: Information from Stripe regarding payment transactions and subscription status
• Analytics Providers: Usage statistics and insights from Google Analytics
• Authentication Services: If you sign up using a third-party service (e.g., Google), we receive basic profile information from that service

2. How We Use Your Information

We use your information for the following purposes:

2.1 Provide and Maintain Our Service

• Create and manage your account
• Process payments and maintain billing records
• Store and organize your home maintenance data
• Send maintenance reminders and notifications you've configured
• Provide customer support and respond to your inquiries

2.2 Improve and Develop Our Service

• Analyze usage patterns to improve features and user experience
• Conduct research and development for new features
• Debug technical issues and enhance security
• Aggregate and anonymize data for statistical analysis

2.3 Communicate with You

• Send service announcements and updates
• Respond to your comments and questions
• Send marketing communications (with your consent, which you can withdraw at any time)
• Request feedback and conduct surveys

2.4 Ensure Security and Prevent Fraud

• Detect and prevent fraudulent transactions and abuse
• Monitor and analyze security threats
• Enforce our Terms of Service
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment Processing: Stripe (for payment processing and subscription management)
• Cloud Hosting: Microsoft Azure (for data storage and hosting)
• Email Services: For sending transactional emails and reminders
• Analytics: Google Analytics (for usage analytics and insights)
• Customer Support: Tools to help us provide support services

These providers are contractually bound to protect your information and use it only for the specified purposes.

3.2 Business Transfers

If Upkeepify is involved in a merger, acquisition, financing, or sale of business or assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our service before your information is transferred and becomes subject to a different privacy policy.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal processes (subpoena, court order, or government request)
• Enforcement of our Terms of Service or other agreements
• Protection of rights, property, or safety of Upkeepify, our users, or the public
• Investigation of potential violations of law or our policies

3.4 With Your Consent

We may share your information with third parties when we have your explicit consent to do so.

4. Data Retention

We retain your personal information for as long as necessary to:

• Provide our service to you
• Comply with legal obligations (e.g., tax, accounting, or legal reporting requirements)
• Resolve disputes and enforce our agreements
• Maintain security and prevent fraud

When you close your account, we will delete or anonymize your personal information within 90 days, except for:

• Information required for legal, accounting, or regulatory compliance
• Aggregated and anonymized data used for analytics
• Backup copies retained for disaster recovery (automatically purged within 30 days)

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

5.1 Technical Measures

• Encryption: All data in transit is encrypted using TLS/SSL (HTTPS)
• Encryption at Rest: Sensitive data stored in our databases is encrypted
• Access Controls: Role-based access controls and multi-factor authentication for internal access
• Secure Infrastructure: Hosting on Microsoft Azure with industry-standard security practices
• Regular Security Audits: Periodic security assessments and vulnerability testing

5.2 Organizational Measures

• Employee training on data protection and privacy
• Confidentiality agreements with employees and contractors
• Incident response procedures for data breaches
• Regular review and update of security policies

Note: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

• Access: Request a copy of the personal information we hold about you
• Data Portability: Request your data in a structured, commonly used, machine-readable format

6.2 Correction and Deletion

• Correction: Update or correct inaccurate personal information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)

6.3 Restriction and Objection

• Restriction: Request limitation on how we process your information
• Objection: Object to processing of your information for certain purposes

6.4 Withdraw Consent

• Withdraw consent for marketing communications
• Opt-out of non-essential cookies through browser settings

6.5 How to Exercise Your Rights

To exercise any of these rights, please:

• Email us at: support@upkeepify.com
• Access your account settings to update information directly
• Use the unsubscribe link in marketing emails

We will respond to your request within 30 days.

7. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

7.1 Right to Know

You have the right to request disclosure of:

• Categories of personal information collected
• Sources from which personal information was collected
• Purpose for collecting or selling personal information
• Categories of third parties with whom we share personal information
• Specific pieces of personal information we have collected

7.2 Right to Delete

You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.

7.3 Right to Opt-Out of Sale

We do not sell personal information. If our practices change, we will update this policy and provide you with an opt-out mechanism.

7.4 Right to Non-Discrimination

We will not discriminate against you for exercising your CCPA rights.

7.5 Authorized Agent

You may designate an authorized agent to make requests on your behalf. We may require verification of the agent's authority.

8. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):

8.1 Legal Basis for Processing

We process your personal information based on:

• Contractual Necessity: To provide our service under our Terms of Service
• Legitimate Interests: To improve our service, ensure security, and communicate with you
• Consent: For marketing communications and certain optional features
• Legal Obligations: To comply with applicable laws and regulations

8.2 International Data Transfers

Your information may be transferred to and processed in the United States or other countries where our service providers operate. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by the European Commission
• Other legally compliant transfer mechanisms

8.3 Data Protection Officer

For GDPR-related inquiries, you may contact us at: support@upkeepify.com

8.4 Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority in your country of residence, place of work, or where an alleged infringement occurred.

9. Children's Privacy

Upkeepify is not intended for use by children under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children under these ages.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@upkeepify.com. We will delete such information from our systems promptly.

10. Cookies and Tracking Technologies

10.1 Types of Cookies We Use

• Essential Cookies: Required for the service to function (e.g., authentication, security)
• Performance Cookies: Help us understand how users interact with our service (e.g., Google Analytics)
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity to deliver relevant advertising (with your consent)

10.2 Managing Cookies

You can control cookies through:

• Browser settings to block or delete cookies
• Opt-out tools provided by advertising networks
• Our cookie consent banner when you first visit our site

Note: Blocking essential cookies may affect service functionality.

10.3 Do Not Track

Some browsers have a "Do Not Track" feature. We do not currently respond to Do Not Track signals, but you can control tracking through cookie settings.

11. Third-Party Links

Our service may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service features. When we make changes:

• We will update the "Last Updated" date at the top of this policy
• For material changes, we will notify you via email or prominent notice on our service
• Your continued use of our service after changes become effective constitutes acceptance of the updated policy

We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to all requests within 30 days.

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Summary

This Privacy Policy explains:

• What information we collect and how we use it
• How we protect your data
• Your rights regarding your personal information
• How to contact us with questions or concerns

We are committed to transparency and protecting your privacy. Thank you for trusting Upkeepify with your home maintenance data.